Shipping Policy
At Alpha Details , we strive to provide our customers with the best possible shopping experience. We understand that fast and reliable shipping is an important part of that experience. Therefore, we have partnered with Sendle to ensure that your orders are delivered as quickly and efficiently as possible.
General Information:
- All orders are dispatched on the same day if placed by 12pm noon from Monday to Friday.
- During peak and sale periods there may be slight delays in dispatching.
- Delivery and tracking details will be provided in your confirmation email. We will update your order with tracking information, so you have up-to-date information on your parcel.
Delivery Options/Timeframes:
Shipping via Sendle is calculated at checkout for all orders within Australia. Orders are shipped using Sendle and delivery timeframes are estimated to be between 2-7 business days, depending on the delivery location. Please note that delivery times may be affected by factors beyond our control, such as weather conditions and public holidays.
- Standard Shipping: 2-6 Business Days
- Express Shipping: 1-4 Business Days
Pickup:
- Place your order online and select the 'pick up' option at checkout.
- It takes approximately 1-4 hours for your order to be ready for pickup. You will receive an email confirmation once your order is ready.
- Address: Unit 19/99 Northern Road, Heidelberg West VIC
Free Delivery:
Free Shipping on orders over $150 excluding remote areas and certain weight restrictions apply for free shipping in each state.Â
The following qualifies for free shipping:
- NSW & ACT: Total weight of the order is below 21kg (excluding regional and remote)
- VIC, QLD, SA, TAS & WA metro: Total weight of the order is below10kg
- QLD, WA & TAS regional: Total weight of the order is below5kg
Note: We do not ship to PO Boxes or Parcel Lockers.
International Shipping
At this time, we do not offer international shipping.
Order Processing Time
We aim to process and ship all orders within 1-2 business days after payment has been received. If there are any delays or issues with your order, we will contact you as soon as possible to provide an update.
Order Tracking
At this time, we do not offer order tracking.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping information.
Shipping Insurance
All orders shipped using Sendle are automatically insured up to the value of $1,500. If your order is lost or damaged during transit, please contact us as soon as possible so we can file a claim with Sendle and arrange for a replacement or refund.
Terms and Conditions and General Information:
*We will not be held responsible for delays or late delivery of Australia Post, Sendle or any other courier services.
*If a parcel does not arrive as anticipated, please allow 5-7 working days for Australia Post, Sendle or any other couriers to complete process of tracking and locating as in most cases it turns up after 3-7 days of expected delivery. We cannot refund or send another item until this process is completed.
*We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
*Items that are over 21kg may require to pay extra freight costs if in regional or remote areas - we will contact you if this is the case.
All of our prices are in Australian dollars (AUD) and include GST(Goods and services tax)
Returns and Exchanges
For information on our returns and exchange policy, please refer to our Returns and Refunds Policy page.
Contact Us
If you have any questions or concerns regarding our shipping policy, please donât hesitate to contact us at detailsalpha@outlook.com. We are always here to help.